Dispatch of your order...
We aim to dispatch orders within one working day of receiving the order, subject to stock availability. If for any reason there is a delay with the expected delivery time, we'll contact you and explain the situation.
Delivery to UK addresses...
All orders delivered to UK addresses are dispatched via Royal Mail Special Delivery or 24hr courier service. Therefore, you should normally receive your items the next working day after you have placed your order. Please allow a couple of days extra delivery time for Scottish Highlands & Islands.
Delivery outside UK...
We will deliver to addresses outside the UK & Ireland. Shipping charges apply. Please call 028 8673 6918 to place your order.
Returns and Refunds...
We believe that you will be delighted with your product, but there may be occasions were you feel it necessary to return an item. We aim to keep the process as simple as possible.
If you return an item to us which is faulty, or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.
If for any reason you aren't happy with your purchase, we'll give you a refund or exchange. Customers returning goods, through no fault of Online Barriers, will not have original post cost refunded, and may be subject to a handling charge. Simply return the item to us in its original condition with your receipt within 7 days of receiving the item. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.
Please include a short note to say why you are returning the product, and include your name, address and, if possible, your invoice number.
Our returns address is:
Online Barriers
100A Ballymaguire Road
Stewartstown
Dungannon
BT71 5NQ
United Kingdom
